FAQs

How do I sign up for lessons?

  • Private lessons and Video Stroke Analysis sessions can be booked online or by calling SwimLabs at 760-230-2500.
  • Group Lessons can be scheduled by calling SwimLabs at 760-230-2500.

What is your cancellation policy?

GROUP LESSONS

  • If you cannot make a lesson – you must cancel prior to 24-hours of the lesson
  • To make-up a cancelled lesson – you must schedule it within 7 days of the cancelled lesson.
  • If you late cancel within 24-hours of the lesson, you will lose the lesson.
  • For Auto-Payment Group Lessons 1x week – You are allowed one rescheduled lesson per month
  • For Auto Payment Group Lessons 2x week – You are allowed two rescheduled group lessons per month
  • If group lessons are purchased by a 4-pack – you are allowed one rescheduled lesson per 4-pack of group lessons

PRIVATE LESSONS

  • If you cannot make a lesson – you must cancel prior to 24-hours of the lesson
  • If you late cancel within 24-hours of the lesson, you will be charged a $25 late cancellation fee.
  • You will not lose the lesson – it can be rescheduled

What do I need to bring to my lesson?

Towel, goggles, cap or hair tie, and swim suit. All of these items and more are available for purchase at SwimLabs.

Are these the only pools you have?

Yes, we teach in the constant current SwimLabs Pools because they are the perfect environment for competitive swimmers and triathletes because our coaches have a 360-degree view, including an underwater angle, of each swimmer’s stroke. Like a treadmill for a runner, our pools have a current that allows our swimmers to swim in place, enhancing the effectiveness of the videos captured.  Our SwimLabs Pools are always kept between 86-90 degrees Fahrenheit, increasing the comfort and efficiency of each lesson.

How do Auto-Payment contracts work?

  • An Auto Payment contract allows your child to be enrolled in the same class for an ongoing period of time, guaranteeing a space in the class.
  • Payments are debited from your account on the first business day of each month – paying for 4 lessons (1x week) or 8 lessons (2x week).
  • If your credit/debit card is rejected for any reason, there will be a $10 service fee for any rejected cards.
  • Some months might have 5 weeks and thus you could receive an extra lesson.  You will not be able to make up or reschedule this extra lesson or receive a credit if it is missed (due to sickness, early cancellation, a holiday, etc).
  • If a holiday falls on your scheduled lesson day, it will not be rescheduled.
  • There is a 3-month minimum commitment to be enrolled in Auto-Payment.
  • CANCELLING AUTO-PAYMENT CONTRACTS: Your child will be enrolled in Auto-Payment until we receive written notice of withdrawal of the 15th of the prior month.
  • There are no refunds.